Ppoly Plus Os G7500 4k Eeiv4x Ingram Services

Introduction

Poly Plus with Ingram Services is a comprehensive support and lifecycle management solution for Poly communication devices (video conferencing systems, headsets, IP phones, and collaboration tools).
This integrated offering provides a single point of contact for support, maintenance, and technical expertise, ensuring that organizations can maintain high availability, performance, and user experience across their unified communications (UC) environment.
The service is ideal for businesses running Poly-powered collaboration ecosystems integrated with platforms like Microsoft Teams, Zoom, and other cloud services.

Features

24x7x365 Global Technical Support -

• Unlimited access to certified Poly experts
• Multi-channel support (phone, chat, web, email)
• Covers Level 1 to Level 3 technical assistance

Single Point of Contact (SPOC) -

• Ingram Micro acts as the centralized support provider
• Simplifies issue resolution across Poly devices and ecosystems
• Reduces complexity in multi-vendor environments

Advanced Hardware Replacement -

• Next-business-day device replacement
• Pre-paid shipping for minimal disruption
• Ensures business continuity for critical communication systems

Proactive Support & Remote Assistance -

• Remote troubleshooting and diagnostics
• Helps identify and resolve issues before they impact users
• Improves system uptime and performance

Professional Services (Ingram Services) -

• Deployment and installation support
• Configuration and integration services
• Optional on-site or remote expertise
• Helps ensure smooth rollout of Poly solutions