3y Partner Poly+ Vvx 350 Servic Service

Introduction

Partner Poly+ Service is a premium support and maintenance service program designed for Poly (HP Poly) collaboration solutions, delivered through authorized partners to ensure enhanced customer support, faster response, and lifecycle management.
It extends the standard Poly+ service by enabling partners to provide localized, value-added support, combining Poly's global expertise with partner-level service delivery. This makes it ideal for organizations managing large deployments of video conferencing, headsets, and collaboration devices across multiple locations.
The service ensures business continuity, proactive device management, and optimized collaboration performance through a mix of technical support, advanced replacement, and cloud-based management tools like Poly Lens.

Features

24x7 Technical Support (Global + Partner-Led) -

• Unlimited access to technical support via:

• Phone
• Email
• Chat / Web

• Partner-assisted troubleshooting and escalation to Poly experts
• Faster response times for critical issues

Advance Hardware Replacement -

• Next-business-day device replacement with prepaid shipping
• Minimizes downtime and ensures business continuity
• Faulty device returned after replacement delivery

Partner-Based Local Support & Services -

• Local partner engineers provide:
• Installation support
• Configuration assistance
• Troubleshooting and maintenance
• Support for integrations with platforms like Microsoft Teams and Zoom

Access to Premium Software & Features -

• Advanced analytics and insights
• Network diagnostics and performance monitoring
• Proactive alerts and reporting tools
• API integrations for enterprise customization

Typical Use Cases -

• Enterprises with large-scale Poly deployments
• Multi-branch or multi-country organizations
• Managed service providers (MSPs)
• Hybrid work and video collaboration environments
• Businesses requiring high uptime and proactive support