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Unit 2-3 Northfield Point
Cunliffe Drive
Kettering
NN16 9QJ
UK
Partner Poly+ Edge E450 Serv Phone Service - 1 year
| Part Number: | IM-P87030160 |
| Language: | EN |
Product Details
Introduction
FortiCare Premium to Elite is an upgrade service from FortiCare Premium to FortiCare Elite support for Fortinet devices, providing accelerated, enterprise-grade technical support and enhanced service-level agreements (SLAs). This upgrade is designed to maximize network uptime, optimize operational efficiency, and ensure rapid issue resolution for mission-critical environments. It's ideal for organizations that rely on Fortinet security solutions and require the fastest response times and advanced tools to support their infrastructure.
Features
- 24×7 Global Technical Support - Receive continuous worldwide support from Fortinet’s Technical Assistance Centers (TAC) via web, phone, and online tools, with 24×7 coverage for critical issues and expert assistance at every step.
- Faster Response Times & Enhanced SLAs - Upgrade from Premium’s 1-hour critical issue response to Elite’s 15-minute response for Priority 1 and Priority 2 cases, helping reduce downtime and get systems back online quickly.
- Improved Issue Prioritization & Resolution - Elite support comes with accelerated escalation and handling by Fortinet’s most experienced support engineers, ensuring high-priority attention for urgent problems.
- Advanced Hardware Replacement Options - Benefit from advanced replacement services (including Premium RMA options) that ship replacement hardware quickly, minimizing operational outages when hardware failures occur.
- Extended End-of-Engineering Support (E-EoES) - Gain access to an extended support window (up to 18 months) for long-term supported firmware releases, giving you flexibility and continuity for critical production environments.
- FortiCare Elite Monitoring Portal - Utilize the intuitive FortiCare Elite Portal to view device health and security status in one place, with insights and recommendations to proactively manage your estate.
- Asset Management & Support Tools - Continue to use asset management features and online support tools to track entitlements, open tickets, access firmware updates, and handle support cases efficiently.
